We're not taking new orders right now. You can still browse, save to wishlist, and track existing orders.

Chynabazar

Terms & Conditions

B2C User Agreement | Terms & Condition


This User Agreement (“Agreement”) governs your use of Chynabazar, operated by CHYNABAZAR PVT. LTD., Balkumari – 08, Lalitpur, Nepal (“Chynabazar”, “we”, “us”, “our”).

By creating an account, placing an order, or interacting with Chynabazar, you agree to this Agreement. If you do not agree, please refrain from using our services.

1. Eligibility & Account Responsibility

  • You must provide accurate and complete information while registering.

  • Keep your login details secure; all activity under your account is your responsibility.

  • Chynabazar may suspend or close accounts involved in fraud, repeated COD refusal, or policy violations.

2. Order Confirmation & Payment

  • Prepaid Orders: Confirmed once payment is successfully completed.

  • Cash on Delivery (COD): Confirmed once COD is selected as the payment method.

  • Orders may be cancelled due to stock issues, pricing errors, or suspected fraud. Refunds for prepaid cancellations are processed within 5–7 working days.

Accepted Payment Methods: COD, eSewa, Khalti, Fonepay QR.

3. Pricing & Promotions

  • Prices include applicable taxes; delivery charges are calculated at checkout.

  • Prices and promotions may change without notice.

  • Multiple discounts cannot be combined unless explicitly stated.

  • Discounted or sale items are non-returnable unless damaged, expired, or delivered incorrectly.

  • Errors in pricing or promotions may result in order cancellation, with an option to reorder at the correct price.

4. Delivery

  • Estimated delivery: Kathmandu Valley 3–5 days, Outside Valley 5–7 days.

  • Delivery time may change based on internal and external factors.

  • Chynabazar will issue notification if delivery time is severely delayed due to any unforeseen circumstances.

  • Up to 3 delivery attempts will be made; after 3 unsuccessful attempts, the order may be cancelled.

  • Risk and responsibility for the order transfer to the customer upon delivery.

  • Customers should provide the correct address and ensure availability or authorize someone to receive the order.

5. Returns & Refunds

  • Return requests must be made within 7 days of delivery.

  • Accepted only for: broken/damaged items, wrong items, missing items, dead-on-arrival (DOA) products, or wrong size delivered.

  • Non-returnable items: Groceries, innerwear, clearance items, most food/cosmetics (unless expired or near expiry).

Refunds: Once return is accepted, refund will be made to customer account.

  • Products must be unused, in original packaging, with all accessories and tags.

  • Chynabazar may reject claims involving misuse, repeated abuse, or insufficient proof.

7. Quality & Product Disclaimer

  • Products undergo quality checks before listing and dispatch.

  • Minor variations in color, size, or appearance are normal.

  • Chynabazar acts as a retailer, not the manufacturer.

  • Product images and descriptions are for reference only.

8. Customer Conduct

  • Do not place fraudulent orders, abuse returns or promotions, submit false claims, or engage in abusive behaviour.

  • Chynabazar may suspend accounts or take legal action for violations.

9. Limitation of Liability

  • Chynabazar is responsible only for problems directly related to your order.

  • We are not responsible for additional losses or inconvenience resulting from your order.

10. Force Majeure

  • We are not responsible for delays or non-performance due to events beyond our control, such as natural disasters, strikes, government restrictions, or transport issues.

  • Orders affected may be delayed or cancelled; refunds handled case-by-case.

11. Privacy, Data Protection & Cookies

  • Customer data is collected and used to process orders, provide support, personalize experiences, and improve services.

  • Data may be shared with trusted logistics, payment, and technology partners; we do not sell or rent your data.

  • Cookies: Small files that help us remember your cart, preferences, and provide a better shopping experience. Some cookies are set by third-party partners. You can manage or disable cookies via your device or browser.

12. Marketing, Electronic Communication, Copyrights & Trademarks

  • Electronic Communication: You agree to receive important updates, notifications, and promotional messages through email, SMS, or in-app notifications.

  • Copyrights: All content on Chynabazar is owned or licensed by us. Copying, distributing, or using it without permission is prohibited.

  • Trademarks: Names, logos, and brands on Chynabazar are owned by us or their respective owners. Do not use them without consent.

  • Customer Responsibility: Do not upload or share content that infringes intellectual property or violates the law.

13. Reviews, Comments & User Content

  • You may post reviews, ratings, or comments about products or your experience.

  • Content must be truthful, respectful, and lawful.

  • Chynabazar may moderate, remove, or use your content for marketing or display purposes.

  • Posting content grants us a non-exclusive, worldwide, royalty-free license to use it in connection with our services.

14. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of Nepal.

  • Any disputes will be resolved under the jurisdiction of courts in Lalitpur, Nepal.

15. Policy Updates

  • Chynabazar may update this Agreement at any time.

  • Updated versions take effect immediately upon publication on our website or app.

Sign-Up Consent Statement

  • By creating an account, I confirm that I have read, understood, and agreed to Chynabazar’s User Agreement and related policies.